Help
Got Questions?
We are ready to help with all your questions. Here are advice and answers from the Boost Team.
AI Boost Buddy
I’m Boba, your AI Boost Buddy. I’m here to help you with all your Boost-related questions, 24/7. I’m still learning, but I’ll be sure to answer your questions as much as possible!
Support & FAQs
Discover Answers, Reference Guides and Other Helpful Resources.
How You Can Reach Out To Us
We are here to serve you better. Outsmart the risks of all your life decisions, and discover answers to your questions from the Boost team.
Personal
Boost App - Submit A Ticket
Go to ‘Profile’ tab > Tap ‘Help Center’ > Tap on ‘Submit A Ticket’.
Boost App - Live Chat
Go to 'Profile' tab > Tap 'Help Center' > Tap on 'Chat with Live Agent'.
*Our operation hours: 9.00AM-6.00PM, Monday to Friday.
Business
Boost Biz App
Go to ‘Profile’ tab > Tap ‘About Boost Biz’ > Sent email to designated email : [email protected]
Social Media
Facebook @BoostforBiz
Instagram @myboostapp
*Our operation hours: 9.00AM-6.00PM, Monday to Friday.
Feedback & Complaint Resolution
Easy steps to resolve your feedback or complaint.
Your feedback will be acknowledged and resolved within five (5) working days or sooner. If your complaint requires further investigation or additional information, we’ll inform you of the extended timeframe and keep you updated on the progress until it’s resolved.
Additional avenues of resolving disputes If you are not satisfied with the outcome of your service or complaint, you may refer the matter to either of the following bodies who will help to settle any disputes.
BNMLINK
A complaint resolution arm of Bank Negara Malaysia
4th Floor, Podium Bangunan AICB, No. 10, Jalan Dato' Onn, 50480 Kuala Lumpur.
Website: bnm.gov.my/BNMLINK
Financial Markets Ombudsman Service (FMOS)
Ombudsman Service (FMOS) (Formerly known as Ombudsman for Financial Services)
Level 14, Main Block, Menara Takaful Malaysia, No. 4, Jalan Sultan Sulaiman, 50000 Kuala Lumpur.
Website: https://www.fmos.org.my
Securities Commission Malaysia
No. 3, Persiaran Bukit Kiara, Bukit Kiara, 50490 Kuala Lumpur
Website: https://www.sc.com.my/